Privacy Policy

Overview

At Wexas we are committed to protecting your privacy. The purpose of this policy is to let you know about the types of information we gather about you, how we might use that information, and how we disclose it to third parties (including but not limited to airlines, hotels and car rental services). Wexas Limited adheres to and complies with the principles developed in co-ordination with the European Union’s Directive on Data Protection.

Information That We Collect

Personal Information

We may request that you supply us with “personal information”. This might include your name, email address, physical addresses, home or work telephone number, and/or credit card information. You will always know when we are collecting personal information, because we only gather this information when you voluntarily submit it to us through email, traveller profiles and questionnaires.

 

Non-Personal Information

When you use our websites, we may also collect “non-personal information,” which is information that, by itself, cannot be used to identify or contact you, such as demographic information (your age, gender, income, education, profession, postcode, etc.). Non-personal information may also include technical information, such as your IP address, the type of browser you are using, and other anonymous data involving your use of our websites. Non-personal information may also include information that you provide us through your use of our websites.

Travel Quotations

We collect personal information from you when you request information about products or services. For example, we require you to provide your name, telephone contact information, email addresses, and details of your travel plans in order to action your request. We also collect information about your transactions with us. We may use the information that you provide to communicate with you about products purchased through our online booking tool or to provide customer support in connection with those products.

Cookies

We use “cookies” to enhance your visits to our websites. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies do not store personal information about you, unless you knowingly provide it. You have control over cookies

 

How We Use the Information We Collect

Our Services and Websites

We use your personal information to provide you with the services that you may request or require, to communicate with you or to allow you to make purchases. We use aggregated non-personal information about our users to understand our website’s demographics, such as the geographic distribution of our users, the age ranges of our users, or a combination of these or other demographics. We use the non-personal information we collect to analyse how our websites are being used, and to improve the content, online product offerings, and promotional efforts of our websites.

Email Communications

By communicating with us by email we may use your personal information to respond to your questions or comments; we may also save your questions or comments for future reference.

Online Service

If you make a purchase through our online booking tool, we may use the information you provide to send you important announcements and updates. In those instances, we will provide you with the option to change your preferences and opt-out of receiving those communications.

When you provide us with your personal information to make a purchase online we will only use this information to process your online order.

We will also use your address and billing information to bill you and provide associated support.

Call Recording

Calls may sometimes be recorded for training and quality control.

Disclosure of Information to Third Parties

Except as specifically set forth in this policy, we do not share your personal information with any non-affiliated third party without your permission. We may disclose aggregate information, such as demographic information, and our statistical analyses to third parties. This aggregate information does not include your personal information.

Our websites may contain links to other websites. We have no control over the privacy practices or the content of any of our business partners, sponsors or other websites to which we provide links from our websites. You should check the applicable privacy policy of the third-party website when linking to other websites.

Other Disclosures

We may disclose personal information when we are required or requested to do so by law, court order or other government or law enforcement authority or regulatory agency; to enforce or apply our rights and agreements; or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of Wexas, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Security of the Information We Collect

The security of your personal information is important to us. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, “perfect security” does not exist on the Internet, and there is always some risk in transmitting information electronically. Wexas websites take every precaution to protect our users’ information. When users submit sensitive information via our websites, your information is protected both online and off-line.

Should you be requested to supply a credit card number when booking online that information is encrypted and is protected with the best encryption software in the industry, SSL (Secure Sockets Layer). The site employs SSL via a digital certificate, issued by VeriSign.

If you have any questions about the security of our website, you can send an enquiry via email to [email protected]

Accuracy of the Information We Collect

Any questions you may have regarding our privacy policy, the accuracy of your personal information or the use of your personal information, should be directed via email to [email protected] or better still the relevant corporate address. Similarly, any requests that we correct, update, or remove your information from our databases ought to be directed here.

After receiving your request, we will make reasonable efforts to ensure that all of your personal information stored in our database will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably possible. However, we reserve the right to retain in our archival files any information we remove from or change in our active database. We may retain such information to resolve disputes, troubleshoot problems and enforce our terms of use.
This policy is effective as of May 1, 2012. We reserve the right to change this policy at any time, and will post any changes to this policy as soon as they go into effect. Please refer back to this policy on a regular basis. 

Use of Wexas TM Access

When Wexas Travel Management clients use our app, Wexas TM Access (available on both Google Play Store and Apple's App Store), any reviews they leave on the respective app stores may be used elsewhere on Wexas Travel Management's website and marketing materials. Use of Wexas TM Access will be agreed by an account manager, allowing clients and travellers to register with the app and use its capabilities.